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Archive for the ‘Observations’ Category

Carrier IQ

02 Dec

I received a security alert about Carrier IQ yesterday evening and it seems well on the road to hitting the mainstream media by the end of the day. In a nutshell, a researcher, Trevor Eckhart,  found that hidden software on his Android phone was reporting back pretty much everything that he did with his phone to a company that he had never heard of (Carrier IQ). The hidden software lied about its presence and when found could not be stopped or otherwise prevented from running on the phone. Eckhart classified it as a rootkit, posted his findings (apparently about a week ago) and then, as the saying goes, “things got interesting”. The company, Carrier IQ, tried to shut him up by threatening him with lawsuits and heavy fines. Eckhart turned to the Electronic Frontier Foundation (EFF) for help and they backed him up, forcing Carrier IQ to back down. Eckhart’s story and video showing the software at work has gone viral, exposing the fact that this software is being installed by many US carriers and is on Android, Blackberry and while initially thought not to be the case, even Apple iPhones. Windows phones do not appear to be affected and some of the Google experience devices ( Google Nexus One, Galaxy Nexus and Xoom ) also do not have Carrier IQ running.

Clearly Carrier IQ is facing the prospect of some serious class-action lawsuites, if not criminal charges (wiretap laws do still exist) and of course the carriers that installed this (unless they can throw Carrier IQ under the bus and somehow claim lack of knowledge) are also going to be facing some tough legal action. Of  course if it turns out that this is an outgrowth of the older NSA warrantless surveillance suites that got AT&T into trouble then they will face no legal action as they can just say the government told us to this so you can’t sue us (the government gave the carriers a get-out-of-jail-free card for things like this) and that would of course make us all feel so much better right?

One other issue that may come about is a return to the question of the carrier data usage discrepancies. A number of people and researchers have shown that they have been charged for far more data usage than they have actually used and the carriers have always denied that there is a problem. Of course this was before Carrier IQ but now that we know that the carriers have also installed hidden software that can send every button push, text message, email, web click or URL that you visit even when you are on WIFI and not supposed to be using the cellular connection then you have to wonder, privacy concerns aside, who is paying for that bandwidth and will there be other lawsuits for the overcharges?

Interesting times – Don’t Blink.

 
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Posted in Android, News, Observations

 

Motorola Xoom

20 May

image

< p>The newest addition in the computer family is a Motorola Xoom. Yes, I still have my Pocketbook IQ 701 and I still use it every day mostly as an ebook reader because it is fast enough and has a nice form factor for reading. The Pocketbook IQ 701 does not come close to being a replacement for my laptop though, so I was still carrying around my Mac everyday.

My daughter has been rocking her iPad 2 for a couple of weeks which has given me pretty good view of the iPad 2 capabilities, so why did I get the Xoom? Ultimately, it comes down to control. Apple maintains very strict control over the iPad experience. I could hand an iPad to almost anyone and they "get it". You have to puzzle things out a little more with an Android tablet though much less so with the made for tablet Honeycomb or Android 3.0 release that comes with the Xoom. My wife, other than where's the "on" button was web surfing with the Xoom for a couple of hours with no problem. She also noticed a couple of sites that she got into with the Xoom that were a problem with the iPad 2 (flash based) but I didn't tell her that.

Control, however comes with a price – I've had an iPod touch for more than 4 years and STILL have not written a REAL iPod (or iPad) application. The barrier to entry and to learn is too high – Use .NET? Program in Java or Ruby or C#? Use Eclipse or Netbeans for an IDE? – TOUGH – suck it up buy a MAC and learn Objective C or else go away. Meanwhile Google gives away the Android SDK. Use whatever IDE you want and while Android is Java at the core, Google has thrown in hooks to use whatever language floats your boat. Hell I wrote an Android app before I even had an Android device and as of right now I've written 3 of them.

Microsoft is the new IBM, Apple is the new Microsoft and Google Is the new Apple. I personally want the openness. i wan ted the USB slot and the SD Card slot – I want to be able to write my own apps. Like the old Apple and their famous "1984" commercial, I'm on the side of the lady slinging the sledgehammer through the screen. At the end of the day I wanted the Xoom.

 
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Posted in Just Business, News, Observations

 

Return of the Annual Zuckerberg Conundrum and Facebook Mea Culpa

17 May

Does this post look familiar to you? Well it's that time of year again when the CEO and founder of Facebook stands up and apologizes for the company's privacy transgressions and promises not to do it again. As I noted last year, it must be tough being CEO of one of the largest internet properties around and still have to prepare a sincere heartfelt apology each year.

 In case you've been on top of a mountain or something. it's just come to light that Facebook hired a PR firm to conduct a smear campaign against Google and its lack of concern for user privacy. To summarize what sounds like a bad grade B movie plot:

PR Flack firm Burson last week stepped up a whisper campaign to get top-tier media outlets, including USA TODAY, to run news stories and editorials about how an obscure Google Gmail feature —Social Circle— ostensibly tramples the privacy of millions of Americans and violates federal fair trade rules. USA Today broke that news http://www.usatoday.com/money/media/2011-05-06-google_n.htm and then an internet outfit  "The Daily Beast"  discovered that it's a company nobody suspected—Facebook. http://www.thedailybeast.com/blogs-and-stories/2011-05-12/facebook-busted-in-clumsy-smear-attempt-on-google/?cid=topic:mostrecent1# Confronted with evidence, a Facebook spokesman last night confirmed that Facebook hired Burson, citing two reasons: first, it believes Google is doing some things in social networking that raise privacy concerns; second, and perhaps more important, Facebook resents Google’s attempts to use Facebook data in its own social-networking service.

 Holy Moley Batman – this year's Zuckerberg Conundrum needs asbestos gloves to handle.

We should be seeing the Zuckerberg  Mea Culpa in about another week – just remember folks this is an annual event – you can see last years winning entry here http://winstonlawrence.com/notebook/2010/the-zuckerberg-conundrum-a- facebook-apology/ and be sure to vote (in the comments section) for this years winner.

 
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Posted in Just Business, News, Observations

 

Google – Bring it.

11 Apr

Google is 'into' a lot of things these days and I  love Android, Gmail and Googlevoice just to name a few areas, but I'm beginning to miss the days when Google was just a search engine. Google got to where it is because it was an extremely good and probably the best internet search engine. What happened? Today, unless I want to know about Britney Spears latest album a lot of Google search results just seem to range from useless to irrelevant.

Yes, if you use advanced search, bracketed keyword and date range filters you can still get decent search results but this is a long way from what used to be the Google trademark minimalist drop dead easy. The internet really needs Google 2.0 classic. whether or not that is delivered by Google present.

While I am on the Google roll. Can I donate the $100.00 Adwords gift you keep tossing my way to say "Doctors without Borders"? Can they in turn cash it in? I'm not interested in buying into Adwords fueled Pagerank schemes no matter how attractive and lucrative you make them seem. You and J C Penney go off into a corner and slug it out. This is just a a blog.  I'm not selling stuff and I neither want nor ask for your editorial advice as to whom I should talk to, follow or lead.

Honestly, if you published the constitution every amendment would open with "sponsor-targeted Adword links" and close with a "no follow" tag.  Bring on Google Classic and thanks in advance.

 
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Posted in News, Observations

 

Thank you Kitty

04 Apr

I was trying to get an iPad 2 for my daughter's birthday but of course nothing was available so I have been periodically checking the Apple stores and to hedge my bets placed an online order with Apple, which promised shipment around April 21st (the online order was made around March 19th).

So yesterday (Saturday April 3rd) I figured I would try the Apple store in Smith Haven Mall again. I got there around 8:45am. There was a smallish line of about 4 customers, 1 apple employee a mall rent-a-cop and an open Apple store with at least a dozen customers already inside. The Apple employee said that the only iPads left were 64gb Verizon models which I did not want.

I was asking the Apple employee why they just couldn't be honest about when the store opens. The listed opening time is 10am – when I went to the store  two weeks earlier, it was at 9:15am and the store was clearly already open and doing business. An employee then told me that they sometimes open at 9am to take Genius Bar appointments except now it was 8:45am and the store was swinging.

While I was talking to the Apple employee, a lady came out of the store, walked over to us and said "Does anyone want a 32gb Wifi iPad"? I suspected that she had just bought it and was looking to make a quick profit, but I told her "Yes, I'm interested". Read the rest of this entry »

 
 

No Survey for you!

15 Mar

Some posts just write themselves. I had joined the Virgin Mobile Customer Pulse team because I am a satisfied customer that is using their MiFi device on a daily basis.  I also figured that there may be an opportunity to write at least one or two informational blog posts from being on the forum.

Well, I was half right, so farewell Customer Pulse!

——

From:       support@vmcustomerpulse.com

Subject:     Ticket #5669-130075: Solution/Response Provided (Re: Win Top-Up for the Next VM Customer Pulse Survey)

Date:          March 11, 2011 1:53:02 PM EST

Reply-To: support@vmcustomerpulse.com

 

A Solution/Response has been provided

Comment(s):

Thank you for contacting Support.

 As per your request, you have now been unsubscribed from our panel.

 We appreciate your contribution.

 Sincerely,

Regards,
The Virgin Mobile Customer Pulse Team

 

Ticket Information:

Ticket #:

13007

Date Created:

3/11/2011 11:56:07 AM

Summary / Sommaire:

Re: Win Top-Up for the Next VM Customer Pulse Survey

Details / Détails:

 

Original Email Information

To:support@vmcustomerpulse.com

Cc:

You asked me if I wanted to be part of your customer survey group. You send me this survey and I click on the link to TAKE the survey barely ONE HOUR after I receive the email and the second page in says SORRY THE QUOTA GROUP THAT I AM IN IS FULL??? Are you NUTS? Im taking my time to answer YOUR questions FOR FREE and its DONT BOTHER!!!!

Tell you what – DONT send me anymore of these things you CLEARLY HAVE MUCH DEEPER CUSTOMER SERVICE AND RELATIONSHIP MANAGEMENT ISSUES than any questionnaire is going to resolve for you.

 

On Mar 11, 2011, at 9:39 AM, Virgin Mobile Customer Pulse wrote:

 

[https://www.vmcustomerpulse.com/MediaServer/shared/img-nl-header.jpg]Hi!

Welcome back! We have another survey for you. Please fill out this survey by Monday March. 14, 2011 to be entered to win one of 5 prizes of $20 in Top-Up. We appreciate you being part of the customer panel and welcome your feedback.

Please click on the link below to take the latest Virgin Mobile Customer Pulse survey.


Click here to start the survey.


Thank you, 
The Virgin Mobile Customer Pulse TeamVirgin Mobie l| 10 Independance Blvd | Warren, NJ | USA 07059

 

If you have general questions, please direct them to support@vmcustomerpulse.com

 
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Posted in Just Business, Observations

 

We’re the Long Island Rail Road – that’s how we roll!

04 Jan

Missing trains? That's becoming a normal view for LIRR riders these days.

       After a long hiatus, I am again riding the Long Island Railroad and in less than 2 months, I am reminded, once more, why it is such a pitiful excuse for a railroad. To be fair, the parent organization, the MTA, has an excellent record for institutionalizing mismanagement and incompetence. The MTA of course doesn't have to show a profit, answer to shareholders or care about customers since it does not depend on fares for income. The MTA will just raise tolls on bridges (which they don't maintain) and now that they've added payroll (i.e income) taxes their income potential is unlimited. Now everyone gets to support the MTA lifestyle regardless of whether or not they use, or even have, MTA services.

      The Long Island Railroad, last week, suspended all service for more than 24 hours and most service for close to 36 hours. My usual train ride of about 1 hour and 15 minutes disappeared. The evening commute, on 2 out of the 4 days that the train actually ran, took 4 hours and 5 hours. The morning commute took 4, 3, and then 2 hours.

      The MTA (and later the LIRR) long ago started 'automating' their systems which meant replacing the folks that would have sold you a ticket, for the most part, with machines.  To celebrate the fact that they were raising fares across the board at the end of the week, they took all of their systems offline so those of us that won't buy into their extortion by mail system made a trip to the stations this weekend to purchase our weekly or monthly tickets and were turned away. Credit and Debit cards were not allowed as the 'systems are offline', which meant of course that there were even longer than usual lines at ticket windows on Monday and more than a few folks with missed trains.

       Happy New Year LIRR – you are an amazing institution – my informal poll of  two MTA cops, One conductor and a ticket agent, as I left the ticket window, without my monthly ticket indicates that your own employees don't think very highly of you either, but of course that feeling I am sure is mutual because that's just how you roll.

 
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Posted in Just Business, Observations

 

Last post for 2010

31 Dec

 

    2010 is coming to an end so this is my last post for the year. I am not fond of 2010 which except for a couple of noteable exceptions, did not even come close to meeting my expectations – so goodbye 2010 and don't let the door …. 
 
    I am looking forward to 2011 as a year with a lot of potential. This blog, now heading into its third 'calendar' year, was one of the exceptions for 2010 in that it did exceed my expectation. One of the unexpected and now, rewarding, parts of writing this blog is the reader interaction, sometimes with very succesful blog authors and entrepreneurs that I might otherwise have never communicated with.
 
   I have been trying to keep up a consistent average of one post per week. The post-a-week objective still stands, however 'Real Life' has a tendency to change plans so adaptation is key. I have just started a new Project Management gig which is good, unfortunately I'm back to that 5 hour a day round-trip commute which is not so good. I don't have a whole lot of time to do much of anything at home during the week after spending 45 hours in the office and another 25 hours commuting. 
 
   So, blog posts may be a little less predictable even as I find that I have more topics to write about. Perhaps blogging during some of that commute time will make that time more productive. I'm not complaining though, it's great to be involved in fairly complex, enterprise-level technology projects again.
 
   I'm not going to say anything else about the project other than it is very large scale and heavily using server and desktop virtualization technology. While I was already familiar with, and have even used a lot of the core technology in the past, there is quite a lot that has changed. Operating system virtualization techniques for example have improved significantly over the last three years and while I have some 64-bit capable hardware at home I have not yet installed or worked hands-on with any 64-bit operating systems so I do have some catching up to do. 
 
  I'm probably going to write some more Project Management theme posts in 2011, particularly as this project progresses, but there are still a couple of draft technology articles in the pipeline, that I haven't quite finished including some of my android development experiences. 
 
That's about it. What else have I been doing? Working, getting ready to enjoy the holidays, spending time with the family and playing with technology.
 
Hope you all have had a great 2010 and even more so that you will have an even better 2011. 
-Winston
 
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Posted in Observations

 

Email theft

27 Dec

I ran across the article "IRS employee uses Outlook rules to intercept boss's e-mails, convicted of wiretapping" irs employee uses outlook rules to intercept boss's e-mails. Essentially the former IRS worker setup a rule on the server to forward copies of his boss' email to his email so he could monitor the emails to see if anything was said about him. 

 
The question from the article was do you charge him under the Wiretap act for intercepting messages or Stored Communications Act for copying them. Apparently he got hit with an 18 month sentence under the wiretap act. 
 
I wonder how common this is? Clearly the rule implementation is in place for corporate and government owners of email systems to meet all kinds of monitoring and compliance regulations. But I've run across this same situation a couple of times. I have no idea what the motivation  was, but in the situations I've seen, a manager (both cases were managers) sets up or has someone with admin access setup a rule to copy messages sent/received by another manager to his email account.
 
In each case, I ended up disabling (but did not delete) the rule and strongly suggesting to my immediate supervisor that they audit the email and firewall rules as there were signs that the system may have been compromised – it was not really clear what other action I should take and I hadn't actually thought about this in terms of legal/criminal activity (unethical, yes) until I saw this article.
 
Unlike the government action these cases occurred at companies small enough (fewer than a thousand employees) that they didn't even have a formal HR department so there was not a whole lot of formal policies in place for IT systems or anything else although they did have the standard login boilerplate "systems belongs to the company and only to be used for company business e.t.c". 
 
Of course the government case might have ocurred at a small regional/branch office, large enough to warrant its own email server and managed more or less locally, which is why the employee thought he could get away with it so the IT situation there may be very similar to a smaller company.
 
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Posted in Observations, Security

 

Google broadband – still waiting

20 Dec

Google high speed Broadband

 

Google has delayed selecting the town to receive a free fiber-to-the home network. A lot of towns are hoping to see their location selected for the 1 gigabit fiber network.

Of course being on the cutting edge of new Google apps designed to take advantage of all that bandwidth is also an incentive – but for now everyone will have to wait because Google still isn't saying.

I'm pretty sure that my town is not in the running for GoogleNet – but it's safe to say that if Google delivers widespread fiber in say the next decade, they will still beat out Verizon. Verizon has advertised FIOS existence in my town almost from day one of its (at least four years now) that is, until you try to actually order it – then they will cheerfully tell you about the wonders of the DSLservice that they also happen to provide.  
Somewhere in my town there is a house
A house with a FIOS link
 
Only Verizon knows for sure 
you can ask, but will ask in vain. 
 
You will get DSL,likely ADSL,
have patience – do not ask for more, 
 
The reps will shrug and with a wave 
point you to a Cablevision store. 
—–
(apologies to the The Animals)
 
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Posted in Observations